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Q. When does the billing for our limousine services start and stop?
A. Charges are accrued beginning at the pick up and ending at the final drop-off (in some cases driving time applies. The balance (minus the deposit) should be charged to the customer's credit card or paid to the driver unless other arrangements have been made in advance.

Q. Does Royal Limo has a minimum hourly requirement?
A. All limo reservations have a two (2) hour minimum for jobs from Sunday through Friday. Weekend limo jobs have a three (3) hour minimum.

Q. How do I make requests to my driver during the trip?
A. All of our stretch limousines have intercom systems for talking to your chauffeurs during the trip. Also, all drivers carry cell phones so that you can maintain communication for additional pickups throughout the day.

Q. Is smoking permitted I the limousine?
A. Smoking is NOT ALLOWED we are a smoke free limousine service.

Q. What is the next course of action if someone in my group damages the interior of the Vehicle during the voyage?
A. Unfortunately, our clients must accept financial responsibility for any reckless behavior that results in part of the limousine being damaged. Prior to the trip, our courteous drivers will provide instructions as to proper use of the limousine's lighting, radio/stereo/DVD equipment and interior components including the upholstery. Royal Limousine Of Oshkosh also reserves the right to charge a fee for any excessive mess or spillage that requires the vehicle to be professionally cleaned.

Q. What do I do if I discover that I have accidentally left something in the limousine?
A. If you have not already called us, we will immediately let you know if someone in your party has left an object of value in the limousine. Please call our support staff at 920.203.6041 to inquire about a lost item.

Q. What if we have gone over our reservation time but want to keep the party going?
A. No problem! You may continue your limo reservation provided that yours is the last reservation of the day or there are no other reservations that day for that vehicle. Just check with the driver and we will do everything possible to keep the party going.

Q. Is the gratuity added to the bill and if so, how is it calculated?
A. For your convenience, a 20% gratuity will be added to each luxury limousine. The gratuity is based on the trip's total price and charged to the deposit, along with the balance due on arrival. Any extra tip may be given directly to your driver, or by calling us at 920.203.6041.